Privacy Policy

Introduction

The House & Building Wash Company Ltd. (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes To This Policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 29 July 2024.

What Personal Information We Collect

We collect personal information from you, including information about your:

name;
contact information;
location;
computer or network;
interactions with us.

We keep your information safe by storing it in a secure database and only allowing certain staff to access it.

Who Do We Collect Your Personal Information From

We collect personal information about you from:

you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you use our services and products.

We collect personal information from you directly.

How We Use Your Personal Information

We will use your personal information:

to provide services and products to you;
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose);
to improve the services and products that we provide to you;
to bill you and to collect money that you owe us, including authorising and processing credit card transactions;
to respond to communications from you, including complaints;
to protect and/or enforce our legal rights and interests, including defending any claim;
for any other purpose authorised by you or the Act.

Disclosing Your Personal Information

We may disclose your personal information to:

a person who can require us to supply your personal information (e.g. a regulatory authority);
any other person authorised by the Act or another law (e.g. a law enforcement agency);
any other person authorised by you.

Protecting Your Personal Information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and Correcting Your Personal Information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at service@housewash.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Contacting Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at service@housewash.co.nz or on 0800 468 739.